Blossom Nurseries has a vast knowledge base, including gardening guides, product manuals, and FAQs. They use Deskhero's AI capabilities to generate articles from Word, PowerPoint, and PDF files, saving significant time and resources.
The AI also uses OpenAI Embeddings from previous tickets and uploaded files to find relevant content and enhance the knowledge base. This ensures that the knowledge base is always up-to-date and contains the most relevant information for customers.
Using Deskhero's website scraping feature, Blossom Nurseries can automatically update their knowledge base with the latest product information and gardening tips from their website. The AI analyzes this data to provide more accurate and relevant search results.
Blossom Nurseries also uses Deskhero's user groups feature to manage access to the knowledge base. This ensures that only the relevant staff have access to certain information, improving security and efficiency.
Overall, Deskhero's advanced AI capabilities have helped Blossom Nurseries enhance their knowledge base, improve customer support, and save valuable resources.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files. It analyzes the content of these files and creates structured articles that can be easily searched and accessed.
How does Deskhero's AI enhance the knowledge base?
The AI uses OpenAI Embeddings from previous tickets and uploaded files to find relevant content. This content is then used to update the knowledge base, ensuring it contains the most relevant information for customers.
Can Deskhero's AI update the knowledge base with website data?
Yes, Deskhero's website scraping feature allows the AI to automatically update the knowledge base with the latest product information and gardening tips from your website.
* This article provides an example of how a fictive company in the Lawn and garden centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
