LawnMaster Services has a comprehensive knowledge base that includes information about their services, pricing, scheduling, and more. However, they were struggling to keep the knowledge base updated and relevant. They decided to use Deskhero's advanced AI capabilities to address this issue.
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It uses this information to generate new knowledge base articles and update existing ones.
The AI capabilities also enhance the search results in the knowledge base. The comprehensive search bar now provides more accurate and relevant results, making it easier for customers to find the information they need.
LawnMaster also used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to manage tickets, user groups, and kanban boards more efficiently. The custom email domains feature also helped them maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have enabled LawnMaster Services to enhance their knowledge base, improve customer self-service, and streamline their operations.
How has Deskhero's AI capabilities improved LawnMaster's knowledge base?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate new knowledge base articles and update existing ones. This helps keep the knowledge base updated and relevant.
How has Deskhero improved the search results in LawnMaster's knowledge base?
Deskhero's AI capabilities enhance the search results in the knowledge base by analyzing the structured data lists and custom fields to understand the context of each search. This provides more accurate and relevant results.
How has LawnMaster integrated Deskhero with their existing systems?
LawnMaster has used Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and kanban boards more efficiently.
* This article provides an example of how a fictive company in the Lawn Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
