EcoLawn Care has been receiving a high volume of customer queries regarding their eco-friendly services, pricing, and scheduling. They decided to use Deskhero's advanced AI capabilities to manage these queries efficiently and improve their customer communication.
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. It uses this information to find relevant content and generate suggested replies. This has significantly improved the quality of EcoLawn's customer communication and reduced the time taken to respond to queries.
EcoLawn also utilized Deskhero's AI capabilities to enhance their search results. The comprehensive search bar now provides more accurate and relevant results, making it easier for customers to find the information they need.
Furthermore, EcoLawn used the REST API to integrate Deskhero with their existing systems. This allowed them to manage tickets, user groups, and kanban boards more efficiently. The custom email domains feature also helped them maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have enabled EcoLawn Care to improve their customer communication, enhance the customer experience, and streamline their operations.
How has Deskhero's AI capabilities improved EcoLawn's customer communication?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This has improved the quality of EcoLawn's customer communication and reduced the time taken to respond to queries.
How has Deskhero improved the search results on EcoLawn's platform?
Deskhero's AI capabilities enhance the search results by analyzing the structured data lists and custom fields to understand the context of each search. This provides more accurate and relevant results.
How has EcoLawn integrated Deskhero with their existing systems?
EcoLawn has used Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and kanban boards more efficiently.
* This article provides an example of how a fictive company in the Lawn Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
