GreenThumb Lawn Care has been experiencing an influx of customer queries regarding their services, pricing, and scheduling. The company decided to use Deskhero's advanced AI capabilities to manage this surge efficiently. The AI capabilities allowed them to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI system analyzed the structured data lists and custom fields to understand the context of each customer query. It then used this information to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
GreenThumb also utilized Deskhero's AI capabilities to enhance their search results. The comprehensive search bar now provides more accurate and relevant results, making it easier for customers to find the information they need.
Furthermore, GreenThumb used the REST API to integrate Deskhero with their existing systems. This allowed them to manage tickets, user groups, and kanban boards more efficiently. The custom email domains feature also helped them maintain a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have enabled GreenThumb Lawn Care to streamline their customer support, improve response times, and enhance the customer experience.
How has Deskhero's AI capabilities improved GreenThumb's response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How has Deskhero improved the search results on GreenThumb's platform?
Deskhero's AI capabilities enhance the search results by analyzing the structured data lists and custom fields to understand the context of each search. This provides more accurate and relevant results.
How has GreenThumb integrated Deskhero with their existing systems?
GreenThumb has used Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets, user groups, and kanban boards more efficiently.
* This article provides an example of how a fictive company in the Lawn Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
