LeadCapture Inc., a leading provider of lead generation services, was struggling with managing a large volume of customer support tickets. They needed a solution that could help them handle the increasing workload without compromising on the quality of their services.
By implementing Deskhero, LeadCapture Inc. was able to leverage the platform's advanced AI capabilities to manage their customer support tickets more efficiently. The AI was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhanced the search results in the platform's comprehensive search bar. This made it easier for the customer support team to find the information they needed to resolve customer issues. The AI was also able to identify patterns in the tickets, helping the team to anticipate common problems and prepare solutions in advance.
With the help of Deskhero, LeadCapture Inc. was able to improve their customer support services, resulting in increased customer satisfaction. The reduced response times also meant that the team could handle more tickets in a day, improving their overall productivity.
Overall, Deskhero's advanced AI capabilities have provided LeadCapture Inc. with a powerful tool for managing their customer support services. The platform's ability to learn from past data and generate suggested replies has made it an invaluable asset for the company.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the time taken to respond.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings to find relevant content based on the search query. It makes it easier for the customer support team to find the information they need to resolve customer issues.
Can Deskhero's AI identify patterns in customer support tickets?
Yes, Deskhero's AI can identify patterns in customer support tickets, helping the team to anticipate common problems and prepare solutions in advance.
* This article provides an example of how a fictive company in the Lead Capture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
