LeadGen Solutions, a company offering lead generation services, was dealing with a high volume of customer support tickets. They needed a solution that could help them manage the workload while maintaining the quality of their services.
By implementing Deskhero, LeadGen Solutions was able to leverage the platform's advanced AI capabilities to optimize their customer support services. The AI was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This enabled the AI to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhanced the search results in the platform's comprehensive search bar. This made it easier for the customer support team to find the information they needed to resolve customer issues. The AI was also able to identify patterns in the tickets, helping the team to anticipate common problems and prepare solutions in advance.
With the help of Deskhero, LeadGen Solutions was able to optimize their customer support services, resulting in improved customer satisfaction. The reduced response times also meant that the team could handle more tickets in a day, improving their overall efficiency.
Overall, Deskhero's advanced AI capabilities have provided LeadGen Solutions with a powerful tool for optimizing their customer support services. The platform's ability to learn from past data and generate suggested replies has made it an invaluable asset for the company.
How does Deskhero's AI capabilities optimize customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, significantly reducing the time taken to respond. It also identifies patterns in the tickets, helping the team to anticipate common problems and prepare solutions in advance.
How does Deskhero enhance search results for customer support?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings to find relevant content based on the search query. It makes it easier for the customer support team to find the information they need to resolve customer issues.
Can Deskhero's AI identify patterns in customer support tickets?
Yes, Deskhero's AI can identify patterns in customer support tickets, helping the team to anticipate common problems and prepare solutions in advance.
* This article provides an example of how a fictive company in the Lead Capture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
