EduBright Learning Center, a premier education center, receives a high volume of inquiries from potential students and parents. To manage these inquiries effectively, they implemented Deskhero for their customer support and helpdesk services.
Deskhero's advanced AI capabilities have been a game-changer for EduBright. The AI-powered knowledge base generates articles from various files, creating a rich database of information that can be accessed by the team and customers.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enabling EduBright to provide quick and personalized responses to inquiries.
Additionally, the AI-enhanced search results have made it easier for EduBright's team to find the information they need quickly. This has increased their efficiency and allowed them to spend more time engaging with potential leads.
By using Deskhero, EduBright Learning Center has been able to enhance their customer support process and improve their lead conversion rates.
How does Deskhero's AI enhance the customer support process?
Deskhero's AI enhances the customer support process by generating suggested replies based on relevant content from previous tickets, knowledge base articles, and uploaded files. It also enhances search results, making it easier for the team to find the information they need quickly.
How does Deskhero's AI improve lead conversion rates?
Deskhero's AI improves lead conversion rates by enabling quick and personalized responses to inquiries. This improves customer satisfaction and increases the chances of converting leads into customers.
What types of files can be used to generate articles in Deskhero's knowledge base?
Deskhero's knowledge base can generate articles from various file types, including Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Lead Conversion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
