Sparkle Real Estate is a leading real estate company that deals with a high volume of inquiries daily. They implemented Deskhero to manage their customer support and helpdesk services. The platform's advanced AI capabilities have significantly improved their lead conversion process.
With Deskhero's AI-powered knowledge base, Sparkle Real Estate can now generate articles from various files like policies, manuals, and presentations. This feature has helped them create a comprehensive database of information that can be easily accessed by both their team and customers.
Deskhero's AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has enabled Sparkle Real Estate to provide quick, accurate, and personalized responses to customer inquiries, thereby improving customer satisfaction and lead conversion rates.
Moreover, the AI-enhanced search results have made it easier for Sparkle Real Estate's team to find the information they need quickly. This has reduced the time spent on searching for information and increased the time spent on engaging with potential leads.
Overall, Deskhero's AI capabilities have made Sparkle Real Estate's customer support more efficient and effective, leading to higher lead conversion rates.
How does Deskhero's AI improve lead conversion rates?
Deskhero's AI improves lead conversion rates by providing quick, accurate, and personalized responses to customer inquiries. It also makes it easier for the team to find the information they need quickly, allowing them to spend more time engaging with potential leads.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What types of files can be used to generate articles in Deskhero's knowledge base?
Deskhero's knowledge base can generate articles from various file types, including Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Lead Conversion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
