TechNova Solutions, a tech startup, receives numerous inquiries about their products and services every day. To manage these inquiries efficiently, they implemented Deskhero for their customer support and helpdesk services.
Deskhero's advanced AI capabilities have been instrumental in improving TechNova's lead conversion process. The AI-powered knowledge base generates articles from various files, creating a comprehensive database of information that can be accessed by the team and customers.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enabling TechNova to provide fast and accurate responses to customer inquiries.
Furthermore, the AI-enhanced search results have made it easier for TechNova's team to find the information they need quickly. This has increased their efficiency and allowed them to spend more time engaging with potential leads.
By implementing Deskhero, TechNova Solutions has been able to streamline their customer support process and improve their lead conversion rates.
How does Deskhero's AI help in streamlining the customer support process?
Deskhero's AI helps streamline the customer support process by generating suggested replies based on relevant content from previous tickets, knowledge base articles, and uploaded files. It also enhances search results, making it easier for the team to find the information they need quickly.
How does Deskhero's AI contribute to improved lead conversion rates?
Deskhero's AI contributes to improved lead conversion rates by enabling fast and accurate responses to customer inquiries. This improves customer satisfaction and increases the chances of converting leads into customers.
Can Deskhero's knowledge base generate articles from any type of file?
Deskhero's knowledge base can generate articles from various file types, including Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Lead Conversion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
