LeadProspect Ltd., a prominent player in the lead ore mining industry, was struggling with their ticket management process. With a growing number of customer queries, they needed a solution that could handle the volume and complexity of their tickets.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero was able to generate suggested replies for each ticket. This significantly reduced the time taken to respond to tickets and improved the accuracy of the responses.
The AI capabilities also enhanced the search results within the ticket management system. When a support agent searched for information related to a ticket, the AI used the embeddings to provide the most relevant results. This made it easier for support agents to find the information they needed to resolve tickets.
Furthermore, the AI was able to learn from each interaction, improving its performance over time. This continuous learning capability allowed LeadProspect Ltd. to continuously improve their ticket management process, providing better service to their clients.
By using Deskhero, LeadProspect Ltd. was able to improve their ticket management process, reduce response times, and increase customer satisfaction. The advanced AI capabilities of Deskhero provided significant efficiency benefits, making it a valuable tool for the company.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI leverages OpenAI Embeddings from various sources to generate suggested replies for each ticket. This reduces the time taken to respond to tickets and improves the accuracy of the responses.
How does the AI enhance search results within the ticket management system?
When a support agent searches for information related to a ticket, the AI uses the embeddings to provide the most relevant results. This makes it easier for support agents to find the information they need to resolve tickets.
Does the AI improve over time?
Yes, the AI learns from each interaction, improving its performance over time. This allows for continuous improvement of the ticket management process.
* This article provides an example of how a fictive company in the Lead Ore Mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
