SafeGuard Lead Removal frequently updates its procedures and safety measures based on new research and regulations. To keep their customers informed about these updates, they use Deskhero's AI capabilities to automatically generate knowledge base articles from uploaded files like policies, manuals, and presentations.
Deskhero's AI also helps SafeGuard Lead Removal in managing customer queries. The AI uses OpenAI Embeddings to understand the content and context of the queries. It then generates suggested replies, which has significantly reduced the response time.
The AI capabilities of Deskhero have also improved the search functionality on SafeGuard Lead Removal's support page. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to enhance the search results.
SafeGuard Lead Removal also uses Deskhero's AI to scrape data from their website. This data is used to update the knowledge base and to provide relevant information to the customers.
Overall, Deskhero's AI capabilities have helped SafeGuard Lead Removal in improving their knowledge base, reducing response times, and enhancing customer interaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of the uploaded files. It then extracts key information from these files to generate knowledge base articles.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results.
How does Deskhero's AI use scraped website data?
Deskhero's AI uses the scraped website data to update the knowledge base and to provide relevant information to the customers.
* This article provides an example of how a fictive company in the Lead paint abatement and removal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
