LeadAway Services receives a large number of customer queries every day. To manage these queries effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing the tickets, which has led to faster resolution times.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has enabled LeadAway to provide accurate and relevant information to their customers quickly.
With Deskhero's advanced AI, LeadAway has been able to generate suggested replies for common queries. This has not only reduced the response time but also ensured consistency in the responses provided by the customer support team.
Deskhero's AI capabilities have also helped LeadAway in building a comprehensive knowledge base. The AI extracts key information from uploaded files and scraped website data to create useful articles. This has reduced the workload of the support team and has also provided customers with a self-service option.
Overall, Deskhero's AI capabilities have transformed LeadAway's customer support services by improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. Based on this understanding, it categorizes and prioritizes the tickets.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to understand the context of the query. It then searches the knowledge base and previous tickets to find relevant information. This information is sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Lead paint abatement and removal services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
