LeaderBoost receives a high volume of inquiries and support tickets regarding their leadership programs. Using Deskhero's ticket management feature, they are able to categorize and prioritize these tickets effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
With the help of Deskhero's AI capabilities, LeaderBoost is able to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This not only saves time but also ensures that the information provided to the customers is accurate and up-to-date.
LeaderBoost also utilizes Deskhero's custom fields and user groups features to personalize their customer interactions. The AI capabilities of Deskhero enable them to provide tailored responses based on the customer's profile and past interactions.
The comprehensive search bar powered by AI helps LeaderBoost's customers find relevant information quickly and easily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance the search results.
Finally, LeaderBoost uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire customer support process.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities suggest replies to tickets based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings from various sources to provide relevant search results. This means that the search results are not just based on keywords but also on the context and relevance of the information.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Leadership development programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
