LeadX receives numerous inquiries and support tickets regarding their leadership courses. They use Deskhero's ticket management feature to handle these tickets efficiently. The AI capabilities of Deskhero enhance this process by suggesting replies based on previous tickets and knowledge base articles.
LeadX also uses Deskhero's AI capabilities to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This ensures that their customers always have access to accurate and up-to-date information.
The custom fields and user groups features of Deskhero allow LeadX to personalize their customer interactions. The AI capabilities of Deskhero further enhance this by providing tailored responses based on the customer's profile and past interactions.
The AI-enhanced search bar provided by Deskhero helps LeadX's customers find relevant information quickly and easily. The AI uses OpenAI Embeddings from various sources to enhance the search results.
Finally, LeadX uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support process.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities suggest replies to tickets based on previous tickets and knowledge base articles. This improves response times and ensures that the responses are accurate and consistent.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings from various sources to provide relevant search results. This means that the search results are not just based on keywords but also on the context and relevance of the information.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Leadership development programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
