LeadMaster frequently receives queries about their leadership training programs. To handle these queries efficiently, they use Deskhero's AI capabilities to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data.
These AI-generated articles form an extensive knowledge base that provides quick and accurate answers to customer queries. The AI capabilities of Deskhero ensure that the information in the knowledge base is always up-to-date and relevant.
LeadMaster also uses Deskhero's ticket management feature to handle customer support tickets. The AI capabilities of Deskhero enhance this process by suggesting replies based on the knowledge base articles and previous tickets.
The AI-enhanced search bar provided by Deskhero enables LeadMaster's customers to find relevant information quickly and easily. The search results are enhanced by OpenAI Embeddings from various sources, ensuring that the results are not just keyword-based but also contextually relevant.
Finally, LeadMaster uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support process.
How does Deskhero's AI capabilities help in creating a knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is extensive and always contains up-to-date information.
How does the AI-enhanced search bar improve customer experience?
The AI-enhanced search bar provides contextually relevant search results, making it easier for customers to find the information they need. This improves the overall customer experience.
Can Deskhero's AI capabilities be used with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Leadership development programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
