The Global Anthropology Association receives numerous inquiries from its members about research guidelines, conference details, and membership benefits. Managing these inquiries efficiently is critical to maintaining member satisfaction. Deskhero's ticket management system allows the association to categorize, assign, and track these inquiries effectively.
Deskhero's AI capabilities are instrumental in handling the association's extensive knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time needed to respond to inquiries.
The AI-enhanced search bar enables the association's support team to quickly find relevant information from the knowledge base, tickets, and scraped website data. This feature is invaluable in dealing with complex inquiries that require referencing multiple sources.
With Deskhero's custom fields and user groups features, the association can customize the platform to its specific needs and manage its diverse member base effectively.
In summary, Deskhero's advanced AI capabilities have greatly improved the Global Anthropology Association's support services, leading to faster response times and higher member satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero handle inquiries that require referencing multiple sources?
Yes, Deskhero's AI-enhanced search bar can quickly find relevant information from various sources to handle complex inquiries.
Can we customize Deskhero to fit our association's needs?
Yes, Deskhero offers features like custom fields and user groups that allow you to tailor the platform to your specific needs.
* This article provides an example of how a fictive company in the Learned Societies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
