RentRight, a property leasing agency, was facing challenges in managing their helpdesk services. They were looking for a solution that could help them handle customer queries more efficiently and effectively.
By implementing Deskhero, RentRight was able to leverage the platform's advanced AI capabilities to enhance their helpdesk services. The AI uses OpenAI Embeddings from various sources to find relevant content for customer queries.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the workload of the helpdesk team but also ensures that the responses are accurate and relevant.
In addition, the AI-powered search bar makes it easier for the helpdesk team to find relevant information quickly, further improving their efficiency. This has resulted in a significant improvement in the quality of RentRight's helpdesk services.
Overall, Deskhero's advanced AI capabilities have helped RentRight improve their helpdesk services, leading to higher customer satisfaction and retention.
How has Deskhero enhanced RentRight's helpdesk services?
Deskhero's advanced AI capabilities have significantly improved RentRight's helpdesk services. The AI uses OpenAI Embeddings to generate suggested replies, reducing the workload of the helpdesk team and ensuring accuracy of responses. The AI-powered search bar also improves the efficiency of the team by making it easier to find relevant information.
How does Deskhero's AI find relevant content for customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content for customer queries. This content is then used to generate suggested replies.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the efficiency and effectiveness of helpdesk services. They reduce the workload of the helpdesk team, ensure accuracy of responses, and make it easier to find relevant information. This leads to higher customer satisfaction and retention.
* This article provides an example of how a fictive company in the Leasing Agent Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
