LeaseEase, a leading leasing agent service provider, was struggling with managing customer queries and providing timely responses. They needed a solution that could help them manage their customer support tickets more effectively and efficiently.
With Deskhero, LeaseEase was able to leverage the platform's advanced AI capabilities to automate their customer support process. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant to the customer's query.
Moreover, the comprehensive search bar powered by AI enhances the search results, making it easier for the customer support team to find relevant information quickly. This has significantly improved the efficiency of LeaseEase's customer support team.
Overall, Deskhero's advanced AI capabilities have enabled LeaseEase to provide better customer support, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved LeaseEase's customer support process?
Deskhero's advanced AI capabilities have automated the customer support process at LeaseEase. The AI uses OpenAI Embeddings from various sources to generate suggested replies, speeding up the response time and ensuring accuracy. The AI-powered search bar also makes it easier for the team to find relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve the efficiency and effectiveness of customer support services. They speed up the response time, ensure accuracy of responses, and make it easier for the team to find relevant information. This leads to increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Leasing Agent Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
