FarmEquip Lease deals with a wide range of agricultural machinery, each with its own set of features, functionalities, and potential issues. Keeping their knowledge base updated with this vast amount of information was a challenge until they started using Deskhero.
The AI capabilities of Deskhero allow FarmEquip Lease to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped data from their website. This feature has significantly expanded their knowledge base, making it a comprehensive resource for both their support team and customers.
Deskhero's AI also enhances the search functionality within the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find the most relevant content when a search is performed. This has made it easier for the support team to find solutions and for customers to find the information they need.
Furthermore, Deskhero's AI can suggest replies to customer queries based on the knowledge base and previous tickets. This has not only improved the efficiency of the support team but also ensured that customers receive accurate and consistent information.
Overall, Deskhero's AI capabilities have significantly enhanced the knowledge base of FarmEquip Lease, improving their customer support services.
How does Deskhero help in expanding the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped data from the company's website, thereby expanding the knowledge base.
How does Deskhero's AI improve the search functionality within the knowledge base?
The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed.
How does Deskhero's AI suggest replies to customer queries?
The AI suggests replies based on the knowledge base and previous tickets, ensuring customers receive accurate and consistent information.
* This article provides an example of how a fictive company in the Leasing of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
