GreenField Leasing receives a high volume of customer support tickets daily, ranging from inquiries about leasing options to requests for technical support. Managing these tickets effectively was a challenge until they implemented Deskhero.
With Deskhero, GreenField Leasing can leverage the platform's AI capabilities to categorize and prioritize tickets based on their content. This has significantly improved the efficiency of their support team and ensured that critical issues are addressed promptly.
Deskhero's AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This feature has not only reduced the workload of the support team but also improved response times, leading to higher customer satisfaction.
Furthermore, the AI capabilities of Deskhero enhance the search functionality within the platform. When a support agent performs a search, the AI finds the most relevant content, making it easier to resolve complex issues.
Overall, the AI capabilities of Deskhero have revolutionized the way GreenField Leasing manages customer support tickets, making the process more efficient and effective.
How does Deskhero help in managing customer support tickets?
Deskhero's AI capabilities categorize and prioritize tickets based on their content, improving the efficiency of the support team and ensuring critical issues are addressed promptly.
How does Deskhero's AI suggest replies to customer queries?
The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, reducing the workload of the support team and improving response times.
How does Deskhero's AI enhance the search functionality?
When a search is performed, the AI finds the most relevant content, making it easier for the support team to resolve complex issues.
* This article provides an example of how a fictive company in the Leasing of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
