AgriLease Solutions receives numerous inquiries daily from farmers and agricultural businesses about leasing options, equipment functionality, and maintenance issues. Managing these inquiries was challenging and time-consuming until they implemented Deskhero. The platform's AI capabilities, particularly the OpenAI Embeddings, have significantly improved their customer support efficiency.
With Deskhero, AgriLease Solutions can automatically generate responses to common queries by leveraging previous tickets and knowledge base articles. This feature has not only reduced the workload of their customer support team but also improved response times, enhancing customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find the most relevant content. This feature has made it easier for the support team to find solutions to complex issues, further improving their efficiency.
Additionally, the AI capabilities of Deskhero allow AgriLease Solutions to scrape data from their website and use it to improve their support services. For instance, if a new piece of machinery is added to their website, the AI can scrape the information and use it to update the knowledge base and generate potential responses to queries about the new equipment.
Overall, Deskhero's AI capabilities have transformed the way AgriLease Solutions handles customer support, making it more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI capabilities allow for automatic generation of responses to common queries, significantly reducing the time taken to respond to customers.
How does Deskhero's AI enhance search results?
The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed.
How does Deskhero use website scraping to improve support services?
Deskhero's AI can scrape data from the company's website and use it to update the knowledge base and generate potential responses to queries about new products or updates.
* This article provides an example of how a fictive company in the Leasing of agricultural machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
