BoulderShift Rentals receives a large number of customer inquiries and support tickets daily. By integrating Deskhero's AI capabilities, they have been able to automate responses to common inquiries, significantly reducing response times and improving customer satisfaction.
The company also leverages Deskhero's AI to enhance the accuracy of search results. The AI scans all available data, including uploaded files and scraped website data, to provide the most relevant information in response to customer inquiries. This has led to more accurate and comprehensive responses, greatly enhancing the customer service experience.
Deskhero's AI also assists in managing the company's knowledge base. It can generate articles from various file types and scrape data from the company's website, significantly reducing the manual effort required to maintain the knowledge base.
Additionally, Deskhero's custom fields and user groups features have enabled BoulderShift Rentals to effectively categorize and manage tickets. This has resulted in faster resolution times and more personalized customer service.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved the efficiency and effectiveness of BoulderShift Rentals' customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI automate responses to customer inquiries?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This allows for quick and accurate responses to common customer inquiries.
How does Deskhero's AI enhance the accuracy of search results?
Deskhero's AI scans all available data, including uploaded files and scraped website data, to provide the most relevant information in response to customer inquiries. This leads to more accurate and comprehensive search results.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This reduces the manual effort required to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Leasing of Earthmoving Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
