DigRite Leasing deals with a high volume of customer inquiries and support tickets every day. The integration of Deskhero's AI capabilities has allowed them to automate responses to common inquiries by generating suggested replies based on previous tickets and knowledge base articles. This has led to quicker response times and increased customer satisfaction.
The company also utilizes Deskhero's AI to improve the accuracy of search results. The AI scans all available data, including uploaded files and scraped website data, to provide the most relevant information in response to customer inquiries. This has resulted in more accurate and comprehensive responses, further enhancing the customer service experience.
Deskhero's AI also aids in maintaining and updating the company's knowledge base. It can generate articles from various file types and scrape data from the company's website, significantly reducing the manual effort required to keep the knowledge base up-to-date.
Additionally, Deskhero's custom fields and user groups features have enabled DigRite Leasing to effectively categorize and manage tickets. This has led to faster resolution times and more personalized customer service.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved the efficiency and effectiveness of DigRite Leasing's customer service, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI automate responses to customer inquiries?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This allows for quick and accurate responses to common customer inquiries.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI scans all available data, including uploaded files and scraped website data, to provide the most relevant information in response to customer inquiries. This leads to more accurate and comprehensive search results.
How does Deskhero's AI aid in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This reduces the manual effort required to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Leasing of Earthmoving Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
