EarthMove Masters receives hundreds of customer inquiries daily, ranging from equipment availability to troubleshooting. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time taken to respond to customer inquiries, leading to improved customer satisfaction.
The company also leverages Deskhero's AI to enhance search results. When a customer submits a ticket, the AI scans the entire database, including uploaded files like policies, manuals, presentations, and scraped website data. This ensures that the most relevant and comprehensive information is provided to the customer.
Deskhero's AI also assists in managing the company's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the manual effort required to maintain the knowledge base, allowing the support team to focus more on complex customer issues.
Furthermore, Deskhero's custom fields and user groups features have enabled EarthMove Masters to categorize tickets effectively. This has resulted in faster resolution times and more personalized customer service.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support system has enabled EarthMove Masters to provide quicker, more accurate, and personalized responses to customer inquiries, thereby enhancing their customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a ticket, Deskhero's AI scans the entire database, including uploaded files and scraped website data, to find the most relevant and comprehensive information. This enhances the search results and provides more accurate responses to customer inquiries.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Leasing of Earthmoving Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
