CinemaHome receives hundreds of customer queries daily, ranging from technical issues to leasing inquiries. Managing these tickets manually was a challenge, but with Deskhero's ticket management feature, they can now categorize, prioritize, and assign tickets efficiently. The AI capabilities of Deskhero further enhance this process by predicting the nature of the ticket based on previous data and auto-assigning it to the most suitable agent.
The AI also assists in generating knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This has significantly reduced the time taken to create and update the knowledge base, allowing agents to focus more on resolving customer issues.
Deskhero's AI capabilities also shine in suggesting replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can suggest the most relevant and accurate responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Moreover, the comprehensive search bar powered by AI helps agents find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in a manual, the AI-enhanced search delivers precise results instantly.
Lastly, CinemaHome makes use of the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has made the transition to Deskhero smooth and hassle-free.
How does Deskhero's AI help in managing tickets?
Deskhero's AI predicts the nature of the ticket based on previous data and auto-assigns it to the most suitable agent. This enhances the efficiency of ticket management.
How does the AI assist in creating knowledge base articles?
The AI in Deskhero can generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This saves time and ensures the knowledge base is always updated.
How does the AI-powered search work?
The AI-powered search in Deskhero uses OpenAI Embeddings to find relevant information from past tickets, knowledge base articles, and uploaded files. This delivers precise search results instantly.
* This article provides an example of how a fictive company in the Leasing of Home Theatre Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
