TheatreLease deals with a high volume of customer queries every day. With Deskhero's ticket management feature, they can efficiently handle these queries. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and assigning new ones to the most suitable agent automatically.
The AI also aids in creating knowledge base articles from various file types and even scraped website data. This has drastically reduced the time and effort required to maintain an up-to-date knowledge base, freeing up agents to focus on resolving customer issues.
Deskhero's AI shines in suggesting replies to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can suggest the most relevant and accurate responses. This not only improves the response time but also ensures a consistent level of support.
Additionally, the comprehensive search bar powered by AI helps agents find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in a manual, the AI-enhanced search delivers precise results in no time.
Finally, TheatreLease uses the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration has ensured a smooth transition to Deskhero.
How does Deskhero's AI assist in ticket management?
Deskhero's AI analyzes previous tickets and assigns new ones to the most suitable agent automatically. This improves the efficiency of ticket management.
How does the AI help in creating knowledge base articles?
Deskhero's AI can create knowledge base articles from various file types and even scraped website data. This reduces the time and effort required to maintain an updated knowledge base.
How does the AI-powered search function?
The AI-powered search in Deskhero uses OpenAI Embeddings to find relevant information from past tickets, knowledge base articles, and uploaded files. This provides precise search results quickly.
* This article provides an example of how a fictive company in the Leasing of Home Theatre Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
