MightyLease handles a wide range of customer queries daily, from equipment pricing to lease agreements. Using Deskhero's advanced AI capabilities, MightyLease has automated their ticket management process. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, drastically cutting down the response time.
Deskhero's AI capabilities have also improved MightyLease's search functionality. By utilizing OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI delivers more relevant search results to both customers and support staff. This has lessened the time taken to find information and improved the overall user experience.
MightyLease has also reaped the benefits of Deskhero's knowledge base feature. The AI system generates articles from Word, PowerPoint, and PDF files, creating a detailed and user-friendly database of information. This has reduced the need for customers to contact the helpdesk for common queries, enabling the support staff to concentrate on more complex issues.
By integrating Deskhero's REST API, MightyLease has been able to adapt the platform to their specific needs. This includes creating custom fields and email domains, setting up user groups, and managing tickets on a Kanban board. The adaptability of Deskhero has made it a vital tool for MightyLease's customer support team.
Overall, the use of Deskhero's advanced AI capabilities has transformed MightyLease's customer support services. The AI system has improved efficiency, reduced response times, and increased customer satisfaction.
How has Deskhero improved MightyLease's customer support efficiency?
Deskhero's advanced AI capabilities have automated the ticket management process and improved the search functionality. This has reduced response times and improved the overall user experience.
How does Deskhero's AI system generate knowledge base articles?
The AI system uses OpenAI embeddings from Word, PowerPoint, and PDF files to generate detailed and user-friendly knowledge base articles.
How has MightyLease customized Deskhero to suit their needs?
MightyLease has used Deskhero's REST API to create custom fields and email domains, set up user groups, and manage tickets on a Kanban board.
* This article provides an example of how a fictive company in the Leasing of civil engineering equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
