LeaseMaster receives hundreds of customer queries daily, ranging from equipment availability to technical issues. Using Deskhero's advanced AI capabilities, LeaseMaster has been able to automate the process of ticket management. The AI system leverages OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customers.
Deskhero's AI capabilities have also enhanced LeaseMaster's search functionality. By using OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI can provide more relevant search results to both customers and support staff. This has reduced the time taken to find information and improved the overall user experience.
LeaseMaster has also benefited from Deskhero's knowledge base feature. The AI system can generate articles from Word, PowerPoint, and PDF files, creating a comprehensive and easily accessible database of information. This has reduced the need for customers to contact the helpdesk for common queries, freeing up the support staff to handle more complex issues.
By integrating Deskhero's REST API, LeaseMaster has been able to customize the platform to suit their specific needs. This includes creating custom fields and email domains, setting up user groups, and managing tickets on a Kanban board. The flexibility of Deskhero has made it an invaluable tool for LeaseMaster's customer support team.
Overall, the use of Deskhero's advanced AI capabilities has transformed LeaseMaster's customer support services. The AI system has improved efficiency, reduced response times, and increased customer satisfaction.
How has Deskhero improved LeaseMaster's customer support efficiency?
Deskhero's advanced AI capabilities have automated the process of ticket management and improved the search functionality. This has reduced response times and improved the overall user experience.
How does Deskhero's AI system generate knowledge base articles?
The AI system uses OpenAI embeddings from Word, PowerPoint, and PDF files to generate comprehensive and easily accessible knowledge base articles.
How has LeaseMaster customized Deskhero to suit their needs?
LeaseMaster has used Deskhero's REST API to create custom fields and email domains, set up user groups, and manage tickets on a Kanban board.
* This article provides an example of how a fictive company in the Leasing of civil engineering equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
