EquipEase deals with a multitude of customer inquiries every day, from equipment specifications to leasing terms. With Deskhero's AI capabilities, EquipEase has automated their ticket management process. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
Deskhero's AI capabilities have also improved EquipEase's search functionality. By leveraging OpenAI embeddings from uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more relevant search results to both customers and support staff. This has minimized the time taken to find information and enhanced the user experience.
EquipEase has greatly benefited from Deskhero's knowledge base feature. The AI system generates articles from Word, PowerPoint, and PDF files, creating a thorough and easily navigable database of information. This has decreased the necessity for customers to contact the helpdesk for common queries, allowing the support staff to focus on more complex issues.
By integrating Deskhero's REST API, EquipEase has been able to tailor the platform to their specific requirements. This includes creating custom fields and email domains, setting up user groups, and managing tickets on a Kanban board. The versatility of Deskhero has made it an essential tool for EquipEase's helpdesk team.
Overall, the use of Deskhero's advanced AI capabilities has revolutionized EquipEase's helpdesk services. The AI system has increased efficiency, reduced response times, and boosted customer satisfaction.
How has Deskhero improved EquipEase's helpdesk efficiency?
Deskhero's advanced AI capabilities have automated the ticket management process and improved the search functionality. This has reduced response times and enhanced the user experience.
How does Deskhero's AI system generate knowledge base articles?
The AI system uses OpenAI embeddings from Word, PowerPoint, and PDF files to generate comprehensive and easily navigable knowledge base articles.
How has EquipEase customized Deskhero to suit their needs?
EquipEase has used Deskhero's REST API to create custom fields and email domains, set up user groups, and manage tickets on a Kanban board.
* This article provides an example of how a fictive company in the Leasing of civil engineering equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
