ConstructEquip Rentals deals with a wide range of customer queries every day, from machinery functionality to lease terms. To handle these effectively, the company uses Deskhero's advanced AI capabilities. The AI utilizes OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find pertinent content.
This relevant content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has drastically cut down the response time, enabling the helpdesk team to handle more queries in less time. The AI-generated responses are precise and contextually appropriate, enhancing customer satisfaction.
Deskhero's AI capabilities also amplify search results. When a helpdesk representative searches for information to address a customer query, the AI uses the OpenAI embeddings to deliver the most relevant search results. This feature has expedited information retrieval and improved the accuracy of the responses given to customers.
Furthermore, ConstructEquip Rentals uses Deskhero's REST API to integrate the platform with their existing systems. This integration has smoothened the workflow of the helpdesk team and boosted their productivity.
Other features of Deskhero such as structured data lists, custom fields, custom email domains, user groups, tickets management, kanban board, and knowledge base have also been beneficial for the company in managing their helpdesk services.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is performed, the AI uses the OpenAI embeddings to deliver the most relevant search results. This improves the accuracy of the search results and expedites information retrieval.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This can streamline workflows and boost productivity.
* This article provides an example of how a fictive company in the Leasing of civil engineering machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
