EarthMovers Inc. receives a high volume of customer inquiries daily, ranging from technical issues with machinery to billing questions. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken by customer support representatives to respond to customer inquiries. The AI-generated responses are accurate and contextually relevant, leading to increased customer satisfaction.
Deskhero's AI capabilities also enhance search results. When a customer support representative searches for information to resolve a customer query, the AI uses the OpenAI embeddings to provide the most relevant search results. This feature has reduced the time taken to find information and improved the accuracy of the responses provided to customers.
Moreover, EarthMovers Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined the workflow of the customer support team and improved their productivity.
The company has also benefited from other features of Deskhero such as structured data lists, custom fields, custom email domains, user groups, tickets management, kanban board, and knowledge base. These features have made it easier for the company to manage their customer support and helpdesk services.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is conducted, the AI uses the OpenAI embeddings to provide the most relevant search results. This improves the accuracy of the search results and reduces the time taken to find information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This can streamline workflows and improve productivity.
* This article provides an example of how a fictive company in the Leasing of civil engineering machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
