MegaTruck Rentals deals with a high volume of customer inquiries related to vehicle availability, rental terms, and maintenance services. Handling these queries manually was proving to be inefficient. By implementing Deskhero, they were able to automate their customer support process, leading to quicker and more accurate responses.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies. This has significantly improved the speed and accuracy of their customer support responses.
The platform's comprehensive search bar feature, powered by AI, has also proved to be invaluable for MegaTruck Rentals. It enhances search results, enabling the support team to find relevant information faster. This has led to a reduction in the time spent on each ticket and an increase in overall productivity.
Furthermore, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data has allowed MegaTruck Rentals to build a comprehensive knowledge base. This has resulted in fewer tickets being raised as customers can find answers to their queries more easily.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the customer support process at MegaTruck Rentals, resulting in enhanced customer satisfaction and operational efficiency.
How does Deskhero's AI improve the customer support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, leading to quicker and more accurate responses to customer queries.
How does the comprehensive search bar feature enhance productivity?
The comprehensive search bar uses AI to enhance search results, enabling the support team to find relevant information faster. This leads to a reduction in the time spent on each ticket and an increase in overall productivity.
How does Deskhero help in building a comprehensive knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This allows companies to build a comprehensive knowledge base, resulting in fewer tickets being raised as customers can find answers to their queries more easily.
* This article provides an example of how a fictive company in the Leasing of Heavy Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
