TitanLease Services receives a high volume of customer inquiries daily regarding their leasing terms, vehicle availability, and maintenance services. Managing these inquiries manually was challenging and often led to delays. With Deskhero, they were able to automate their helpdesk operations, resulting in faster and more accurate responses.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly improving the efficiency and accuracy of their helpdesk operations.
The platform's comprehensive search bar feature, powered by AI, has been a major asset for TitanLease Services. It enhances search results, allowing the helpdesk team to find relevant information quickly. This has led to a decrease in the time spent on each ticket and an increase in overall productivity.
Additionally, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data has enabled TitanLease Services to create a robust knowledge base. This has resulted in a decrease in the number of tickets raised as customers can find answers to their queries more easily.
In summary, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of the helpdesk operations at TitanLease Services.
How does Deskhero's AI improve helpdesk operations?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the efficiency and accuracy of helpdesk operations.
How does the comprehensive search bar feature improve productivity?
The comprehensive search bar uses AI to enhance search results, allowing the helpdesk team to find relevant information quickly. This leads to a decrease in the time spent on each ticket and an increase in overall productivity.
How does Deskhero help in creating a robust knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This enables companies to create a robust knowledge base, resulting in a decrease in the number of tickets raised as customers can find answers to their queries more easily.
* This article provides an example of how a fictive company in the Leasing of Heavy Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
