HeavyRide Leasing receives numerous customer inquiries daily regarding their leasing policies, maintenance services, and vehicle availability. Managing these inquiries manually was time-consuming and led to delayed responses. With Deskhero, they were able to automate ticket management using AI capabilities, significantly reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, making the process more efficient and accurate.
The comprehensive search bar feature of Deskhero has also been a game-changer for HeavyRide Leasing. It uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time spent on each ticket, improving overall productivity.
Moreover, HeavyRide Leasing has been able to create a more robust knowledge base using Deskhero. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find answers to their queries, reducing the number of tickets raised.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations at HeavyRide Leasing, making them more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up the response time and increasing accuracy.
How does the comprehensive search bar feature work?
The comprehensive search bar uses AI to enhance search results, making it easier for the support team to find relevant information quickly. This reduces the time spent on each ticket and improves productivity.
How does Deskhero help in creating a robust knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This makes it easier for customers to find answers to their queries, reducing the number of tickets raised.
* This article provides an example of how a fictive company in the Leasing of Heavy Vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
