Seascape Leasing receives numerous customer queries daily, ranging from booking inquiries to technical issues. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries. This has not only improved Seascape Leasing's customer satisfaction scores but also freed up their support team to focus on more complex issues.
Deskhero's comprehensive search bar further enhances Seascape Leasing's support efficiency. The search bar uses AI to provide enhanced search results, allowing the support team to quickly find relevant information from past tickets, knowledge base articles, and other resources.
The custom fields feature of Deskhero allows Seascape Leasing to categorize tickets based on their nature, such as booking inquiries or technical issues. This helps in assigning tickets to the right team members and ensures faster resolution of customer queries.
Finally, Seascape Leasing uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and improved productivity.
How does the AI-powered ticket management work?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies for new tickets.
How does the comprehensive search bar enhance support efficiency?
The search bar uses AI to provide enhanced search results, allowing the support team to quickly find relevant information from past tickets, knowledge base articles, and other resources.
What is the benefit of using custom fields in Deskhero?
Custom fields allow you to categorize tickets based on their nature. This helps in assigning tickets to the right team members and ensures faster resolution of customer queries.
* This article provides an example of how a fictive company in the Leasing of Motorboats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
