MarineMax Rentals maintains a comprehensive knowledge base to help customers understand their services and resolve common issues. They use Deskhero's advanced AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI leverages OpenAI Embeddings to find relevant content from these sources and uses OpenAI's ChatGPT to generate comprehensive and easy-to-understand articles. This has significantly reduced the time and effort required to maintain the knowledge base.
MarineMax Rentals also uses Deskhero's user groups feature to manage access to different sections of the knowledge base. This ensures that customers only see relevant information, improving their experience and reducing the number of support tickets.
The AI-powered comprehensive search bar further enhances the usability of the knowledge base. It provides enhanced search results, helping customers find the information they need quickly and easily.
Finally, MarineMax Rentals uses Deskhero's REST API to integrate the knowledge base with their website and mobile app, providing customers with easy access to helpful information.
How does the AI-powered content generation work?
The AI leverages OpenAI Embeddings to find relevant content from Word, PowerPoint, PDF files, and scraped website data. This content is then used to generate comprehensive and easy-to-understand articles for the knowledge base.
What is the benefit of using user groups in Deskhero?
User groups allow you to manage access to different sections of the knowledge base. This ensures that customers only see relevant information, improving their experience and reducing the number of support tickets.
How does the comprehensive search bar enhance the usability of the knowledge base?
The search bar uses AI to provide enhanced search results, helping customers find the information they need quickly and easily.
* This article provides an example of how a fictive company in the Leasing of Motorboats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
