LeaseTech was facing challenges in handling complex technical queries from customers. They needed a solution that could understand these queries and provide accurate responses quickly.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations, Deskhero's AI was able to generate suggested replies to customer queries.
This not only improved the speed and accuracy of LeaseTech's customer support but also freed up their support staff to focus on more complex issues. The AI-enhanced search also made it easier for customers to find relevant information on their own, reducing the load on the support team.
Deskhero's ability to scrape website data and generate knowledge base articles from various file types also helped LeaseTech keep their knowledge base up-to-date with the latest technical information.
Overall, Deskhero's advanced AI capabilities have significantly improved LeaseTech's customer support and knowledge base management.
How has Deskhero improved LeaseTech's customer support?
Deskhero's AI capabilities generate suggested replies to customer queries, improving the speed and accuracy of LeaseTech's customer support.
How does Deskhero help in managing LeaseTech's knowledge base?
Deskhero can scrape website data and generate knowledge base articles from various file types, helping LeaseTech keep their knowledge base up-to-date with the latest technical information.
What other features of Deskhero does LeaseTech utilize?
LeaseTech uses Deskhero's structured data lists, ticket management system, and kanban board for better workflow visualization.
* This article provides an example of how a fictive company in the Leasing of patents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
