LeaseTech specializes in leasing patents related to cutting-edge technology. With a diverse customer base, they receive a multitude of queries daily. To manage this, they adopted Deskhero, leveraging its advanced AI capabilities to enhance their customer support.
Deskhero's AI capabilities have allowed LeaseTech to automate their ticket management. The AI analyses incoming queries, categorizes them, and suggests replies based on previous tickets and knowledge base articles. This has not only reduced response times but also ensured consistent and accurate responses.
The comprehensive search bar in Deskhero, powered by AI, has been a game-changer for LeaseTech's support team. It quickly retrieves relevant information from a vast database of patents, policies, and manuals, improving efficiency and productivity.
LeaseTech has also utilized Deskhero's REST API to integrate their internal systems with the platform. This has enabled them to automate ticket creation from various communication channels, further streamlining their support process.
By leveraging Deskhero's AI capabilities, LeaseTech has transformed their customer support, handling more queries and improving service quality. They've seen a significant increase in customer satisfaction since implementing Deskhero.
How has Deskhero's AI improved LeaseTech's customer support?
Deskhero's AI has automated ticket management, suggested replies based on previous tickets, and enhanced the search functionality, making it easier for the support team to find relevant information quickly.
How has LeaseTech integrated Deskhero with their internal systems?
LeaseTech has used Deskhero's REST API to integrate their internal systems, allowing them to automate the creation of tickets from various communication channels.
How has Deskhero affected LeaseTech's service quality?
With Deskhero, LeaseTech has been able to handle more queries and improve service quality. The platform's AI capabilities have improved efficiency and productivity, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Leasing of patents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
