PatentPro was struggling with keeping their knowledge base up-to-date with the latest information on patents and patent laws. They also needed a way to handle customer queries more efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations, Deskhero's AI was able to generate suggested replies to customer queries.
This significantly improved the speed and accuracy of PatentPro's customer support. The AI-enhanced search also made it easier for customers to find relevant information on their own, reducing the load on the support team.
Deskhero's ability to generate knowledge base articles from various file types and scrape website data also helped PatentPro keep their knowledge base up-to-date with the latest information on patents and patent laws.
Overall, Deskhero's advanced AI capabilities have significantly improved PatentPro's knowledge base management and customer support.
How has Deskhero improved PatentPro's customer support?
Deskhero's AI capabilities generate suggested replies to customer queries, improving the speed and accuracy of PatentPro's customer support.
How does Deskhero help in managing PatentPro's knowledge base?
Deskhero can generate knowledge base articles from various file types and scrape website data, helping PatentPro keep their knowledge base up-to-date with the latest information on patents and patent laws.
What other features of Deskhero does PatentPro utilize?
PatentPro uses Deskhero's structured data lists, ticket management system, and kanban board for better workflow visualization.
* This article provides an example of how a fictive company in the Leasing of patents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
