PatentPro manages a vast portfolio of patents available for lease. With thousands of queries coming in daily, they needed a robust system to handle customer support. They chose Deskhero for its advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
Deskhero's AI capabilities have enabled PatentPro to automate their ticket management. The AI analyses incoming queries, categorizes them based on content, and suggests replies based on previously resolved tickets. This has significantly reduced the time taken to respond to customer queries and has improved overall customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for PatentPro's support team to find relevant information quickly. Whether it's a specific patent detail or a policy document, the search bar returns accurate results in seconds, improving efficiency and productivity.
Using Deskhero's REST API, PatentPro has integrated their internal systems with Deskhero. This has allowed them to automate the creation of tickets from emails and other communication channels, further enhancing their support process.
Overall, Deskhero's AI capabilities have transformed PatentPro's customer support, making it more efficient and effective. They are now able to handle a larger volume of queries without compromising on service quality.
How has Deskhero's AI improved PatentPro's customer support?
Deskhero's AI has automated ticket management, suggested replies based on previous tickets, and enhanced the search functionality, making it easier for the support team to find relevant information quickly.
How has PatentPro integrated Deskhero with their internal systems?
PatentPro has used Deskhero's REST API to integrate their internal systems, allowing them to automate the creation of tickets from emails and other communication channels.
How has Deskhero affected PatentPro's service quality?
With Deskhero, PatentPro has been able to handle a larger volume of queries without compromising on service quality. The platform's AI capabilities have improved efficiency and productivity, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Leasing of patents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
