PatentEase was struggling with a high volume of customer queries regarding the leasing process, patent laws, and specific patent details. The company needed a solution that could handle these queries efficiently and accurately.
With Deskhero, PatentEase was able to structure their data lists, manage tickets effectively, and use the kanban board for better workflow visualization. But the real game-changer was the advanced AI capabilities of Deskhero.
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies, manuals, presentations, and scraped website data, Deskhero's AI was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and increased the accuracy of responses.
Additionally, the AI-enhanced search results made it easier for both customers and support staff to find relevant information quickly. The ability to generate knowledge base articles from Word, PowerPoint, and PDF files also made it easier to keep the knowledge base up-to-date with the latest information.
Overall, Deskhero's advanced AI capabilities have significantly improved PatentEase's customer support efficiency and knowledge base management.
How has Deskhero improved PatentEase's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing PatentEase's knowledge base?
Deskhero can generate knowledge base articles from various file types, making it easier to keep the knowledge base up-to-date. The AI-enhanced search also makes it easier to find relevant information.
What other features of Deskhero does PatentEase utilize?
PatentEase uses Deskhero's structured data lists, ticket management system, and kanban board for better workflow visualization.
* This article provides an example of how a fictive company in the Leasing of patents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
