SailAway Leasing receives hundreds of customer queries daily, ranging from booking inquiries to technical questions about the boats. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The company also uses Deskhero's custom fields and user groups to categorize their customers and queries. This allows them to provide personalized responses and offers to different customer groups. The AI capabilities further enhance this by analyzing customer behavior and suggesting personalized responses and offers.
SailAway Leasing has a comprehensive knowledge base, which is continuously updated with new information from various sources like manuals, policies, and presentations. Deskhero's AI capabilities analyze these documents and generate relevant knowledge base articles. This not only saves time but also ensures that the knowledge base is always up-to-date.
The company also uses Deskhero's website scraping feature to keep track of competitor prices and offers. The AI capabilities analyze this data and suggest competitive pricing strategies and offers.
Finally, SailAway Leasing uses Deskhero's REST API to integrate their customer support with their other systems. This ensures a seamless customer experience across all platforms.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time required to respond to customer queries.
How does Deskhero's AI capabilities help in personalizing responses and offers?
Deskhero's AI analyzes customer behavior and suggests personalized responses and offers. This helps in providing a personalized customer experience.
How does Deskhero's AI capabilities help in keeping the knowledge base up-to-date?
Deskhero's AI analyzes new documents like manuals, policies, and presentations and generates relevant knowledge base articles. This ensures that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Leasing of Sailboats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
