Brand Lease Hub deals with a multitude of customer queries daily, ranging from lease terms to trademark rights. To manage these queries, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, greatly improving the accuracy and speed of their responses.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate teams. This ensures that each query is handled by the team best equipped to resolve it, improving the overall efficiency of their customer support.
Deskhero's AI capabilities also enhance the search results in their knowledge base. By leveraging OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data, the AI provides more relevant and comprehensive search results. This has made it easier for their customers to find the information they need.
Moreover, Brand Lease Hub uses Deskhero's REST API to integrate the platform with their existing systems. This integration has automated various processes, reducing manual work and improving their operational efficiency.
In summary, Deskhero's advanced AI capabilities have greatly enhanced Brand Lease Hub's customer support services. They have been able to provide more accurate and timely responses, improve their knowledge base, and streamline their processes.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This ensures that the responses are based on accurate and relevant information, thereby improving their accuracy.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to provide more relevant and comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Leasing of trademarks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
