Brand Lease Solutions was facing challenges in maintaining and updating its knowledge base. The introduction of Deskhero has revolutionized their knowledge base management. The platform's knowledge base feature, combined with its advanced AI capabilities, has enabled them to maintain an up-to-date and comprehensive knowledge base.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been particularly beneficial for Brand Lease Solutions as it has significantly improved the quality of their knowledge base articles.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files. This has not only expanded the scope of their knowledge base but also ensured that it remains current and relevant. The AI-powered comprehensive search bar has made it easier for both the support team and customers to find the information they need quickly.
The custom fields feature of Deskhero has allowed Brand Lease Solutions to categorize and organize their knowledge base effectively. This has resulted in better accessibility and usability of their knowledge base.
Overall, the integration of Deskhero into their operations has led to a significant improvement in the quality and accessibility of Brand Lease Solutions' knowledge base.
How has Deskhero improved the quality of Brand Lease Solutions' knowledge base?
Deskhero has improved the quality of their knowledge base by leveraging AI to identify relevant content for creating knowledge base articles, generating articles from various file types, and enabling quick search of information. It has also helped in effective categorization and organization of the knowledge base.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify relevant content. This content is then used to generate knowledge base articles. Additionally, the AI can generate articles from word, powerpoint, pdf files.
How does Deskhero help in managing the knowledge base?
Deskhero provides a knowledge base feature that allows for effective categorization and organization of articles. This, coupled with the AI capabilities, helps in maintaining an up-to-date and comprehensive knowledge base.
* This article provides an example of how a fictive company in the Leasing of trademarks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
