Trademark Rental Solutions receives a large number of customer queries every day about their leasing process, trademark availability, and legal aspects. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to queries.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them manage the high volume of queries and ensures that urgent matters are addressed promptly.
Deskhero's AI capabilities also enhance the search results in their knowledge base. By leveraging OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data, the AI provides more relevant and comprehensive search results. This has improved the self-service experience for their customers.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to automate various processes, further improving their efficiency.
In conclusion, the advanced AI capabilities of Deskhero have significantly improved Trademark Rental Solutions' customer support services. They have been able to reduce response time, enhance their knowledge base, and streamline their processes.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time needed to compose responses, thereby reducing response time.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to provide more relevant and comprehensive search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Leasing of trademarks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
