Trademark Rental Co. was dealing with issues related to the accuracy and relevance of search results. The introduction of Deskhero has transformed their search operations. The platform's comprehensive search bar feature, combined with its advanced AI capabilities, has enabled them to provide more accurate and relevant search results.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been particularly beneficial for Trademark Rental Co. as it has significantly improved the accuracy of their search results.
Deskhero's AI also enhances the relevance of search results. This has not only improved the user experience but also reduced the time taken to find the required information. The AI-powered comprehensive search bar has made it easier for both the support team and customers to find the information they need quickly.
The custom fields feature of Deskhero has allowed Trademark Rental Co. to categorize and organize their data effectively. This has resulted in better indexing and improved search results.
Overall, the integration of Deskhero into their operations has led to a significant improvement in the accuracy and relevance of Trademark Rental Co.'s search results.
How has Deskhero improved the accuracy of Trademark Rental Co.'s search results?
Deskhero has improved the accuracy of their search results by leveraging AI to identify relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. It has also helped in effective categorization and organization of data for better indexing.
How does Deskhero's AI enhance the relevance of search results?
Deskhero's AI uses OpenAI Embeddings from various sources to identify relevant content. This content is then used to enhance the relevance of search results, thereby improving the user experience and reducing the time taken to find the required information.
How does Deskhero help in improving search operations?
Deskhero provides a comprehensive search bar feature that allows for quick search of information. This, coupled with the AI capabilities, helps in providing more accurate and relevant search results.
* This article provides an example of how a fictive company in the Leasing of trademarks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
