Trademark Lease Inc. was struggling with a high volume of customer queries and complaints. They found it challenging to manage and respond to these tickets in a timely and efficient manner. The introduction of Deskhero has transformed their customer support operations. The platform's ticket management feature, coupled with its advanced AI capabilities, has enabled them to handle customer queries more efficiently.
The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been particularly beneficial for Trademark Lease Inc. as it has significantly reduced the time taken to find relevant content for responding to customer queries.
Deskhero's AI also generates suggested replies based on the relevant content identified. This has not only expedited the response time but also improved the quality of responses. The AI-powered comprehensive search bar has made it easier for the support team to find the information they need quickly.
The custom fields feature of Deskhero has allowed Trademark Lease Inc. to categorize and prioritize tickets effectively. This has resulted in better management of customer queries and improved customer satisfaction.
Overall, the integration of Deskhero into their operations has led to a significant improvement in the efficiency and effectiveness of Trademark Lease Inc.'s customer support services.
How has Deskhero improved the efficiency of Trademark Lease Inc.'s customer support services?
Deskhero has improved the efficiency of their services by leveraging AI to identify relevant content for responding to customer queries, generating suggested replies, and enabling quick search of information. It has also helped in effective categorization and prioritization of tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to identify relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing tickets?
Deskhero provides a ticket management feature that allows for effective categorization and prioritization of tickets. This, coupled with the AI capabilities, helps in efficient management of customer queries.
* This article provides an example of how a fictive company in the Leasing of trademarks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
