CargoLease Solutions handles a high volume of customer inquiries and requests on a daily basis. To manage this effectively, they use Deskhero's ticket management system, enhanced by its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has resulted in improved customer satisfaction and reduced wait times.
Deskhero's AI also enhances the search results in the platform's comprehensive search bar, making it easier for the customer support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed information.
Furthermore, Deskhero's AI assists in building a robust knowledge base by generating articles from word, powerpoint, pdf files. This not only aids the customer support team but also provides customers with a self-service option, reducing the load on the customer support team.
By utilizing Deskhero's AI capabilities, CargoLease Solutions has been able to improve their customer support services, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, significantly reducing the time taken to respond.
How does the AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to enhance the search results in the platform's comprehensive search bar, making it easier to find relevant information quickly.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, aiding in building a comprehensive and detailed knowledge base.
* This article provides an example of how a fictive company in the Leasing of Trucks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
