TruckLease Inc. receives hundreds of customer queries and requests daily. To manage this volume, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero allow the company to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI system uses these embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving overall customer satisfaction.
Additionally, the AI capabilities of Deskhero enhance the search results in the platform's comprehensive search bar. This makes it easier for the customer support team to find relevant information quickly, further speeding up response times.
Deskhero's AI also helps in creating a more robust knowledge base. It can generate articles from word, powerpoint, pdf files, making it easier to build a comprehensive and detailed knowledge base. This not only benefits the customer support team but also customers who prefer self-service options.
With Deskhero's AI capabilities, TruckLease Inc. has been able to streamline their customer support operations, reduce response times, and improve customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance the search function?
The AI capabilities of Deskhero use OpenAI Embeddings to enhance the search results in the platform's comprehensive search bar, making it easier to find relevant information quickly.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to build a comprehensive and detailed knowledge base.
* This article provides an example of how a fictive company in the Leasing of Trucks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
