LeaseEase receives hundreds of inquiries daily, ranging from equipment availability to technical troubleshooting. The volume of requests was overwhelming their customer support team, leading to slow response times and frustrated customers. They turned to Deskhero for a solution.
Using Deskhero's advanced AI capabilities, LeaseEase was able to automate much of the initial response process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time spent by support agents on each ticket, allowing them to handle more queries in less time.
The AI also enhanced the search results, making it easier for support agents to find relevant information quickly. This further improved response times and increased customer satisfaction.
Furthermore, the AI was able to learn from each interaction, continuously improving its responses and suggestions. This resulted in a system that became more efficient over time, providing long-term benefits for LeaseEase.
Overall, Deskhero's AI capabilities have allowed LeaseEase to provide faster, more efficient customer support, improving customer satisfaction and freeing up their support team to focus on more complex issues.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the query. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to understand the context of the search query and provide more relevant results. This makes it easier for support agents to find the information they need quickly.
Does the AI improve over time?
Yes, the AI learns from each interaction, continuously improving its responses and suggestions. This results in a system that becomes more efficient over time.
* This article provides an example of how a fictive company in the Leasing of Office Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
